I've contacted X-Cart tech support about a problem and they say the problem is in the One Page Checkout. How can I tell what is an X-Cart issue vs. a One Page Checkout issue?
Created: Mar 17, 2009 11:10 PM
Last Modified: Aug 09, 2011 02:11 AM
To determine if the X-Cart code is the cause, or if the One Page Checkout is the cause, you can switch back and forth between the default multi-page checkout and the One Page checkout for your session only. This is done by adding &co_disable=Y to the end of the URL. Example:
You can then switch back to the One Page Checkout with this URL:
For example,if you are having trouble loading shipping methods. If they load correctly using the default X-Cart multi-page checkout, but not in the one page checkout, the issue is with your shipping setup.
If you determine that the problem doesn't exist in the default X-Cart checkout please contact alteredCart for support. If the issue is also present in the multi-page checkout, the issue is in your store configuration, or code. You will need to contact X-Cart support to fix this problem.
www.<yourdomain>.com/cart.php?mode=checkout&co_disable=Y
You can then switch back to the One Page Checkout with this URL:
www.<yourdomain>.com/cart.php?mode=checkout&co_disable=N
For example,if you are having trouble loading shipping methods. If they load correctly using the default X-Cart multi-page checkout, but not in the one page checkout, the issue is with your shipping setup.
If you determine that the problem doesn't exist in the default X-Cart checkout please contact alteredCart for support. If the issue is also present in the multi-page checkout, the issue is in your store configuration, or code. You will need to contact X-Cart support to fix this problem.
Still Have Questions?
If you are unable to find a solution in the knowledgebase please open a support ticket for a personal response from the support desk.
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